Terugbetalingsbeleid

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at juupvision@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at juupvantrierpt@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juupvantrierpt@gmail.com.

Last updated: September 13, 2026

Thank you for purchasing from ClearCrate. We want our refund policy to be clear, fair, and compliant with applicable consumer protection laws.

ClearCrate currently sells digital products, including downloadable guides and other digital content. Because digital products can be accessed immediately after purchase, different rules may apply compared with physical products.

1. Digital Products

ClearCrate products are supplied digitally. No physical product will be shipped unless explicitly stated otherwise on the product page.

After completing your purchase, you may receive immediate access to or delivery of the digital product.

2. Right of Withdrawal

Consumers in the European Union generally have a statutory 14-day right of withdrawal when purchasing digital content online.

However, this right may end before the 14-day period has expired when:

  • you expressly consent to the digital content being supplied immediately;

  • delivery or access to the digital content begins; and

  • you acknowledge that, by consenting to immediate supply, you lose your statutory right of withdrawal once supply begins.

Where required by law, ClearCrate will request this consent and acknowledgement before providing immediate access to the digital product.

If these legal requirements have not been satisfied, any statutory right of withdrawal that applies to you remains unaffected.

3. Change of Mind After Download or Access

Where you have expressly requested immediate delivery and validly acknowledged the loss of your right of withdrawal, we are generally unable to provide a refund simply because:

  • you changed your mind;

  • you no longer need the guide;

  • you did not read or use the guide;

  • you expected different information despite the product being accurately described before purchase; or

  • you purchased the product by mistake.

This does not affect any rights you have under applicable consumer law.

4. When You May Be Entitled to a Refund or Remedy

Nothing in this policy limits your statutory rights.

Please contact us if:

  • you paid for the product but did not receive access to it;

  • the download link does not work;

  • the supplied file is corrupted or cannot reasonably be accessed;

  • you received the wrong digital product;

  • the digital product materially differs from its description at the time of purchase; or

  • the digital content otherwise does not meet applicable legal requirements.

Where appropriate, we will first attempt to resolve the issue, for example by providing a working download or the correct file.

Where applicable consumer law gives you the right to terminate the agreement, receive a price reduction, or receive a refund, ClearCrate will honour those rights.

5. Duplicate Purchases

If you accidentally purchase the same ClearCrate digital product more than once, please contact us as soon as possible.

If we can verify that the same customer was charged multiple times for the same product by mistake, we may refund the duplicate transaction.

6. Refund Processing

If you are legally entitled to a refund or ClearCrate otherwise approves a refund, the refund will normally be made using the same payment method used for the original purchase, unless another method is expressly agreed.

Any refund required under applicable consumer law will be processed within the legally required period.

7. No Guaranteed Financial Results

ClearCrate provides educational and informational material designed to help users understand, organise, evaluate, sell, keep, or otherwise deal with record collections.

We do not guarantee:

  • that a particular record has a specific value;

  • that a record will sell;

  • that you will receive a particular selling price;

  • that you will make a profit;

  • that estimates or market information will remain accurate over time; or

  • any specific financial outcome from using the guide.

The value and sale price of records can vary based on factors including condition, edition, rarity, demand, location, marketplace, and changes in the market.

This section does not exclude or restrict any rights that cannot legally be excluded.

8. Contacting ClearCrate

If you experience a problem with your purchase or believe you are entitled to a refund, please contact ClearCrate using the contact details provided on our website.

Please include:

  • your name;

  • your order number;

  • the email address used for the purchase; and

  • a brief explanation of the issue.

We will review your request and respond as soon as reasonably possible.

9. Statutory Consumer Rights

This Refund Policy does not exclude, restrict, or override any mandatory rights available to consumers under applicable law.

If any provision of this policy conflicts with mandatory consumer protection law, the applicable statutory rights will prevail.